Error on adding standalone JavaScript to monitor browser metrics on CA APP EXPERIENCE ANALYTICS - SAAS

Products

• CA App Experience Analytics

Issue/Introduction

I am trying to configure browser metrics from our DEV application by adding the attached JS in our applications, but it always throws the following error :

[ERROR] extractAppInfo: Snippet is not found. Appinformation could not be extracted.
[WARN] BrowserAgent.main: Disabling Browser Agent ...

 

 

Environment

Release : 17.3

Component : APP EXPERIENCE ANALYTICS BROWSER AGENT

Resolution

We follow the steps from the doc in https://techdocs.broadcom.com/content/broadcom/techdocs/us/en/ca-enterprise-software/it-operations-management/application-performance-management/10-7/implementing-agents/java-agent/browser-agent-properties.html