SC 17.2 - Intermittent blank requests after submitting - DE52804

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

CA Service Catalog 17.2 RU4

MS Windows Server 2012 R2

Since upgrading to CA Service Catalog 17.2, we are having an intermittent issue with catalog request text being blank after submitting. The text from the request does flow through PAM into the CM in CA Service Desk. 

for example :

When raising a request to the offering by inputting some data in the form :





after submitting the request ,  those input data in the form disappears :




 

Environment

Release : 17.2

Component : CA SERVICE CATALOG

Cause

This problem can be reproduced at will with some specific offerings.     It is a product defect . 

Resolution

This defect was addressed in 17.2 Rollup7 patch 

Additional Information

Service Management 17.2 maintenance rollup patches :

https://techdocs.broadcom.com/us/product-content/recommended-reading/technical-document-index/ca-service-management-solutions-patches.html