VNA installer error on RHEL after prior uninstall

Products

• CA Performance Management - Usage and Administration
• DX NetOps

Issue/Introduction

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Please enter an absolute path to install (default install folder /opt/CA)>

/app/CA

This account is currently not available.

Error: Insufficient permissions for installation path: /opt/CA

Path must have executable permission for 'other'.

Exiting the installer...

A problem occurred during installation (install directory not deleted). Backing up to /tmp/CA_VNA_Install_bak

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Environment

Release : 3.7

Component : IM Reporting / Admin / Configuration

Cause

Users mysql and wildfly are in a partial state, they exist but are not usable.  This can be validated by attempting to access the accounts with su -.  They will return:

This account is currently not available.

Resolution

Delete both users and let the installer create them fresh:

userdel wildfly

userdel mysql