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iib-ia-dd040260-20.1.0.44 2018 MQRC_HCONN_ERROR

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Article ID: 188787

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Updated On:

Products

CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management

Issue/Introduction

For one of the queue managers, getting the following error. All of the other queue mangers work as expected. 

[ERROR] [IntroscopeAgent.MQMonitor] A WebSphere MQ error occurred for Queue <SYSTEM.ADMIN.CHANNEL.EVENT> of Configuration Instance <MQ1|dimq12>: Reason code 2018 MQRC_HCONN_ERROR. MQ Events can not be reported.

[ERROR] [IntroscopeAgent.MQMonitor] A WebSphere MQ error occurred for Queue <SYSTEM.ADMIN.QMGR.EVENT> of Configuration Instance <MQ1|mq12>: Reason code 2018 MQRC_HCONN_ERROR. MQ Events can not be reported.

[ERROR] [IntroscopeAgent.MQMonitor] A WebSphere MQ error occurred for Queue <SYSTEM.ADMIN.PERFM.EVENT> of Configuration Instance <MQ1|mq12>: Reason code 2018 MQRC_HCONN_ERROR. MQ Events can not be reported.

[ERROR] [IntroscopeAgent.MQMonitor] A WebSphere MQ error occurred for Queue <SYSTEM.ADMIN.QMGR.EVENT> of Configuration Instance <MQ1|mq12>: Reason code 2018 MQRC_HCONN_ERROR. MQ Events can not be reported.

[ERROR] [IntroscopeAgent.MQMonitor] A WebSphere MQ error occurred for Queue <SYSTEM.ADMIN.PERFM.EVENT> of Configuration Instance <MQ1|mq12>: Reason code 2018 MQRC_HCONN_ERROR. MQ Events can not be reported.

[ERROR] [IntroscopeAgent.MQMonitor] A WebSphere MQ error occurred for Queue <SYSTEM.ADMIN.CHANNEL.EVENT> of Configuration Instance <MQ1|mq12>: Reason code 2018 MQRC_HCONN_ERROR. MQ Events can not be reported.

 

Environment

Release : 10.7.0

Component : APM Agents

Resolution

These error messages are coming from the MQ.  They do not have any impact on the APM or MQ side.  The agent handles the bad exceptions and tries to reconnect after 5 minutes wait.  Since developers already anticipated these exceptions, the ones listed in the logs can happen without any major issues at the MQ server end.  The connection will be retried after 5 minutes. As a result, these error messages are temporary.