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MSP Target Error Openfromdatabase due to Global.mpt name issue

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Article ID: 188780

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

When opening Microsoft Project/MS Project (MSP), receive one of two Target errors where the Error line in the Target popup window reads either: 

  • Error: Project cannot open the file
  • Error: Openfromdatabase

Cause

This can be due to the Global.MPT having a different name other then ProjectGlobal 

Environment

Release:  All Supported Releases
Component:  MSP

Resolution

Check to ensure the name is set as ProjectGlobal in Views->Macros->Visual Basic:

  1. In MSP go to the Views tab, click Macros and select Visual Basic
  2. In the left hand window, verify that the Global.MPT header is displayed as ProjectGlobal (Global.MPT)
  3. If not, right click on the Global.MPT header and select the Properties option (it will include the current name of the header) from the list
  4. Change the Project Name to ProjectGlobal and click OK
  5. Go to Control Panel->Programs and Features and uninstall the CA Clarity Addin (Leave CA PPM Schedule Connect and CA PPM Microsoft Project Interface installed)
  6. Navigate to the following folder directory: CA\PPM\CA PPM MSPInterface\addin and double click setup.exe to run through the install process for the Addin

Additional Information

See also:

See MSP Integration - Master KB of Known Issues

See MSP Integration Known Defects - Master KB

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