"Error running initdb.exe" when installing Jasper Reports

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

When attempting to install Jasper Reports, the following error occurs: 



The install.log shows the error bellow:

Initializing database
Executing initdb.exe -U postgres -E UTF8 -D "C:/JASPER~1/JASPER~1.0/POSTGR~1/data"
Script exit code: 1
Script output:
Script stderr:
Program ended with an error exit code
Error running initdb.exe -U postgres -E UTF8 -D "C:/JASPER~1/JASPER~1.0/POSTGR~1/data": Program ended with an error exit code
Executing sc stop ""
Script exit code: 123
Script output:
[SC] OpenService ERROR 123:

Cause

This error is usually a result of the system environment issue.

Environment

Release : 7.2

Component : JASPERSOFT REPORTS FOR SERVICE MANAGEMENT

Resolution

Check the following:
1. Log in as local admin to install. Make sure that the user has full rights to the folder indicated in the error trace.

2. Check and make sure that the postgresql port 5432 is available. Try netstat -a to check which ports are being used.

3. Go to Control Panel -> System and Security ->Administrative Tools->Services and make sure that there are no reminant postgresql processes running using the same port.

4. Check, UAC and/or firewall may be preventing initdb.exe to run. Try turning them off temporarily to see if that is the case.