Alert is not generating for service from net_connect probe

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

We have configured RDP service port monitoring in net_connect probe. We can able test the connection but alert is not generating.

Environment

• Release: 8.51
• Component: UIM NET CONNECT
• net_connect probe v3.31 or higher

Resolution

Please refer to "Configure service monitoring" at this link:
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/ca-unified-infrastructure-management-probes/GA/monitoring/networking-infrastructure/net-connect-network-connectivity-monitoring/net-connect-im-configuration.html

Used the latest GA version, net_connect 3.37.
http://support.nimsoft.com/Files/Archive/00004/net_connect-3.37.zip



Also make sure there is only 1 service and port defined for RDP and port 3389, and test the service/connection.

Select 'Force Service Check' in the net_connect probe Setup properties->General, in case the node is not ping-able. Then it will still throw an alarm when the service is not responding.

'Force service check' reference:
https://knowledge.broadcom.com/external/article?articleId=47873


"Force Service Check" option, as per Raw configure for the net_connect probe,

     srvEnableOnHostCheckFail

should be set to yes.

How to test the results:

You can test whether or not you get an alarm to confirm its working.

Deactivate the service and you should receive the alarm from net_connect for the service being down.