search cancel

Unable to Change Apache Tomcat Service to Tomcat9forCAOMWebViewer12 for v9.0.31.

book

Article ID: 188616

calendar_today

Updated On:

Products

Output Management Web Viewer

Issue/Introduction

Cannot change the Apache Tomcat Service to Tomcat9CAOMWebViewer12 for v9.0.31 but was able to start the service after updating paths in the Tomcat Daemon. The Web Viewer https:// site comes up, but cannot view reports or even logoff. 

Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS
wbvluw

Resolution

  • Make sure the JAVA_HOME environment variable is set.
  • Make sure the JDK is at a higher level of Java.
  • For the Tomcat Service properties, adjust the JavaClassPath and Java Options.
  • Under the Java tab, increase the memory to 4 Gig or more depending on availability.
  • If needed make changes to the Service Name and Description.
  • To put the changes into effect, the Service needed to be Removed, and then it had to be added back.
  • The final change, the one that restored full functionality, is to update the server.xml file to match the server.xml file from the previous Tomcat version..