Unable to Change Apache Tomcat Service to Tomcat9forCAOMWebViewer12 for v9.0.31.

Products

• Output Management Web Viewer

Issue/Introduction

Cannot change the Apache Tomcat Service to Tomcat9CAOMWebViewer12 for v9.0.31 but was able to start the service after updating paths in the Tomcat Daemon. The Web Viewer https:// site comes up, but cannot view reports or even logoff. 

Environment

Release : 12.1

Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS
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Resolution

• Make sure the JAVA_HOME environment variable is set.
• Make sure the JDK is at a higher level of Java.
• For the Tomcat Service properties, adjust the JavaClassPath and Java Options.
• Under the Java tab, increase the memory to 4 Gig or more depending on availability.
• If needed make changes to the Service Name and Description.
• To put the changes into effect, the Service needed to be Removed, and then it had to be added back.
• The final change, the one that restored full functionality, is to update the server.xml file to match the server.xml file from the previous Tomcat version..