Unable to Change Apache Tomcat Service to Tomcat9forCAOMWebViewer12 for v9.0.31.
Article ID: 188616
Output Management Web Viewer
Cannot change the Apache Tomcat Service to Tomcat9CAOMWebViewer12 for v9.0.31 but was able to start the service after updating paths in the Tomcat Daemon. The Web Viewer https:// site comes up, but cannot view reports or even logoff.
Release : 12.1
Component : CA OUTPUT MANAGEMENT WEB VIEWER FOR ALL PLATFORMS wbvluw
Make sure the JAVA_HOME environment variable is set.
Make sure the JDK is at a higher level of Java.
For the Tomcat Service properties, adjust the JavaClassPath and Java Options.
Under the Java tab, increase the memory to 4 Gig or more depending on availability.
If needed make changes to the Service Name and Description.
To put the changes into effect, the Service needed to be Removed, and then it had to be added back.
The final change, the one that restored full functionality, is to update the server.xml file to match the server.xml file from the previous Tomcat version..