Team Allocation shows incorrectly for a resource as 4 hours per day

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

Whenever the user allocates a period on project, the allocation is divided by 2 for one resource, and the allocation is showing as 4 hours per day. For the same project, I allocated my user account to the project, and it showed up correctly 8 hours per day.

Environment

Release : All Supported Releases

Component : CLARITY RESOURCE MANAGEMENT

Cause

This is due to the availability set for the resource as 4 hours. The allocation is determined based on the amount of hours they are available to work per day.

Resolution

1. Go to Home->Resources
2. Click on the resource with the issue
3. Check the Availability. If it is not set to the correct amount, such as 4, update the availability using the steps below:
   1. Click on the user's Calendar tab
   2. Click the top check box for all working/business days
   3. Click Set shifts
   4. Update the shifts so that they amount to 8 hours and click Save and Return