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"Run SSH Command" operator does not return the expected information and does not run in PAM 4.3.04


Article ID: 188608


Updated On:


CA Service Management - Service Desk Manager Process Automation Manager ServiceDesk


When using "Run SSH Command" in PAM 4.3.04 CP1, it does not return the expected information and it seems to be not running.

When running exactly the same operator, with the same commands/credentials and details, 4.3 SP 4 CP 01 does not return the expected results and shows the command as executed.


Release : 17.2

Component : Process Automation


This is caused by a PAM version difference. PAM upgraded SSH Client software used which caused this different behavior. 


Change the "User Command Prompt" to

".*\\$ "

1st: double quote
2nd: period, dot or Full Stop
3rd: asterisk
4th: backslash
5th: backslash
6th: dollar sign
7th: space
8th: double quote