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SEP Mobile compatibility with Windows Microsoft Surface Pro X (ARM based processor)

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Article ID: 188602

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Updated On:

Products

Endpoint Protection Mobile Endpoint Security Endpoint Security Complete

Issue/Introduction

Can SEP Mobile be installed a Windows Microsoft Surface X series device?

Cannot install SEP Mobile in ARM processor

Cause


The traditional SEP/SES agent is not supported on ARM processors.
SEP Mobile is only supported on iOS and Android.

Environment

Surface X series devices
Other ARM processor devices running Windows 10.

Resolution

SEP Mobile is not supported on Windows devices.
For ARM-based Windows 10 devices, such as the Surface X, the alternative is to use the Symantec Endpoint Security (SES) Universal Windows Platform (UWP) app. This requires a license for SES or SES Complete (SESC).

To install the UWP app on a device:

Or

  • Login to SES at securitycloud.symantec.com
  • Navigate to Settings > Installation Package and select Windows 10 (ARM, Snapdragon) from the Operating System dropdown

Additional Information

The UWP SES agent must be cloud managed. Either SES or a hybrid management is required.

There is no standalone or unmanaged UWP SES option.