CMDB Visualizer Error - More than 10 Focal CIs

Products

• CA Service Desk Manager
• CA Service Management - Service Desk Manager

Issue/Introduction

Error received when attempting to add more than 10 Focal CIs to a CMDB Visualizer Graph:

Environment

CA Service Management 17.3 and higher.

Resolution

This is a current limitation of the CMDB Visualizer - more than 10 Focal CIs CANNOT be added to a CMDB Visualizer graph.