How to disable SSL 2.0 and 3.0 and use TLS 1.1 or higher instead in Service Desk Manager 17.x
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How to disable SSL 2.0 and 3.0 and use TLS 1.1 or higher instead in Service Desk Manager 17.x
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Article ID: 188570
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Updated On: 11-14-2023
Products
CA Service Management - Service Desk ManagerServiceDesk
Issue/Introduction
How to disable SSL 2.0 and 3.0 and Use TLS 1.1 (with approved cipher suites) or higher instead.
Environment
Release : 17.1 and higher
Component : SERVICE DESK MANAGER
Resolution
1. Locate server.xml in Tomcat being used by SDM and take a backup of the file. The path should be similar to C:\Program Files (x86)\CA\Service Desk Manager\bopcfg\www\CATALINA_BASE\conf\server.xml
2. Locate the section to configure SSL searching for <Connector port="8443" protocol="HTTP/1.1"