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An update for AP Portal List failed to install

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Article ID: 188569

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Updated On:

Products

Endpoint Protection

Issue/Introduction

AP portal list update fails, whitelist, blacklist data is not received on the client.

16318 3/23/2020 10:31:59 PM Error 12070800 An update for AP Portal List failed to install.  Error: Content update general error (0xE0010001), DuResult: Authentication failed (44).

16319 3/23/2020 10:31:59 PM Error 1207030C New content update failed to download from the management server.     Remote file path: http://<path>:8014/content/{A78E095A-8FED-4937-9D5C-0B6C20EA696C}/200311001/Full.zip

16320 3/23/2020 11:10:47 PM Information 12070301 Connected to Symantec Endpoint Protection Manager (SEPM name)

16321 3/23/2020 11:40:49 PM Information 12070306 Received a new policy with serial number F0C9-01/15/2020 02:04:15 508 from Symantec Endpoint Protection Manager.

16322 3/23/2020 11:40:49 PM Information 12070307 Applied new policy with serial number F0C9-01/15/2020 02:04:15 508 successfully.

16323 3/23/2020 11:40:49 PM Information 12070301 Connected to Symantec Endpoint Protection Manager (SEPM fqdn)

16324 3/23/2020 11:43:09 PM Error 12070800 An update for AP Portal List failed to install.  Error: Content update general error (0xE0010001), DuResult: Authentication failed (44).

16325 3/23/2020 11:43:09 PM Error 1207030C New content update failed to download from the management server.     Remote file path: http://<path>:8014/content/{A78E095A-8FED-4937-9D5C-0B6C20EA696C}/200311001/Full.zip

Cause

Mismatch of Agent > SEPM server versions.

Environment

Release : Client version: 14.0, SEPM version: 14.2 RU2

Resolution

Upgrade the clients to the version the SEPM is running to resolve the issue.