File cannot be found or not a valid file path when adding a CSV User Source

Products

• Data Loss Prevention
• Data Loss Prevention Enforce

Issue/Introduction

When attempting to add a CSV User Data Source and specifying the location of the CSV file. The form returns an error stating the file can not be found, or it is not a valid file path.

Resolution

Place the CSV file in the plugins directory of the Enforce Server.

Windows:

• <drive>\Program Files\Symantec\DataLossPrevention\EnforceServer\15.X\Protect\plugins\
• <drive>\Program Files\Symantec\DataLossPrevention\EnforceServer\16.X\Protect\plugins\

Linux:

•  /opt/Symantec/DataLossPrevention/EnforceServer/15.X/Protect/plugins
• /opt/Symantec/DataLossPrevention/EnforceServer/16.X/Protect/plugins

 

Then fill in the Add User CSV Source fields in Enforce console and click Submit to complete the required action.