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Symantec Data Center Security Server Advanced Unified Management Console (UMC) fails to load or register with DCS 6.8 MP2

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Article ID: 188552

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Updated On:

Products

Data Center Security Server Advanced Data Center Security Server Data Center Security Monitoring Edition

Issue/Introduction

Symantec Data Center Security Server Advanced Unified Management Console (UMC) fails to load or register after update to DCS 6.8 MP2

Cause

Defect

Resolution

Instructions to install the hotfix on Data Center Security (DCS) Server Advanced 6.8 MP2 running DCS Server version 6.8.2.756

1) Check the version of the server.exe that was used to install DCS, this hotfix only applies to DCS 6.8.2.756

2) Download the attached hotfix from this KB

3) Stop the Symantec Data Center Security Server Manager service on all machines you wish to replace the binary.

4) To replace the im-core-6.8.2.756-v1.jar file in server installation.

    1. Navigate to <install_dir>\server\ tomcat\symapps\umc\umcservices\WEB-INF\lib directory.
    2. Rename the existing im-core-6.8.2.756.jar as im-core-6.8.2.756.jar.orig file within that directory.
    3. Move the im-core-6.8.2.756.jar.orig out of the folder 
    4. Copy the new im-core-6.8.2.756-v1.jar from the zip file you downloaded to this directory, rename the file to im-core-6.8.2.756.jar

5) Start the Symantec Data Center Security Server Manager service and try login to UMC console.

Update/Installation Note:
If the issue was during an install or upgrade where DCS UMC failed to register, please start the DCS serverConfigWizard.bat from the Start Menu to resume the install/update.


Additional Information

This is fixed with 6.8 MP2 Update 1, version 6.8.2.794. We recommend updating to 6.8.2.794 after UMC has registered and is available via the web portal.

This updated version of the full DCS installation ISO is available from the support portal at https://support.broadcom.com/download-center/product-files.html?sku_code=DAT71010&release=6.8%20MP2&gen_level=0&language=ML

Attachments

1586780276924__DCS_6.8_MP2_HF1.zip get_app