Applet is not available when refreshing/Importing the LDAP groups
Article ID: 188544
CA Privileged Access Manager (PAM)CA Privileged Access Manager - Cloakware Password Authority (PA)CA Privileged Access Manager - Server Control (PAMSC)
We get an error message "Applet is not available" when refreshing/Importing the LDAP groups from Active Directory / LDAP.
Release : 3.2.x, 3.3.x
Component : PRIVILEGED ACCESS MANAGEMENT
This error message can be due to the mismatch of the JAR files of the CA PAM client which also has the JAR files required by the LDAP Browser used in CA PAM.
Make sure that the CA PAM client version is always updated to match the version of CA PAM server version. In case internet updates are disabled for the CA PAM client and CA PAM application is as upgraded, upgrade / update the internal download location in your Intranet for CA PAM client is also updated so that CA PAM client can update the JAR files.