Few Data Extraction jobs fail - file generates with 0 kb

Products

• Clarity PPM SaaS

Issue/Introduction

Data Extraction Jobs in Clarity fail when writing file to SFTP in SaaS environment. This happens intermittently and not always reproducible.

Environment

Release : 15.6

Component : CLARITY SAAS JOBS

Cause

The failure is caused by a "stale file handle" exception. Below is error.

java.io.exception : Stale File Handle.

The issue is caused when external applications try to read the file when file is being written to SFTP location.

Resolution

This can be resolved by changing the schedule of external applications to retrieve files after they have been written to SFTP location.

Additional Information

See the following referenced at: https://stackoverflow.com: What does 'stale file handle' in Linux mean?