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Collector Service will not start after fresh install

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Article ID: 188455

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Updated On:

Products

CA Unified Communications Monitor (NetQoS / UCM)

Issue/Introduction

After installing UCM 4.3.3 standalone, the collector service will not start or provide logging

Cause

Current defect where the installation software does not lay down a required driver for the collector service

Environment

Release : 4.3.3

Component : NQUCM - UNIFIED COMMUICATION MONITOR

Resolution

This issue will be remedied in a future release. In the meantime, please reach out to support for the required driver files.