Clarity Admin accounts: Can these be deactivated?

Products

• Clarity PPM SaaS

Issue/Introduction

When checking Clarity PPM license usage and found the following Clarity PPM Admin Accounts in Administration > Organization and Access > Resources, they are all using Full access license type. Can you please advise if any of the PPM Admin Accounts listed below can be deactivated?

• ppmjasperadmin
• [email protected]
• [email protected]
• [email protected]
• [email protected]

Environment

Any supported Clarity release

Resolution

The Clarity Admin Accounts are all required accounts and are needed for the user to administer the Clarity application. There are also created by either the Clarity installation or the Clarity PPM SAAS Team for properly administering the application and the On Demand Portal and should remain active. 

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