Clarity Admin accounts: Can these be deactivated?

Products

• Clarity FedRAMP
• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

When checking Clarity license usage you found the following Clarity Admin accounts in Administration > Organization and Access > Resources, they are all using Full access license type.

Can any of the Clarity Admin accounts listed below be deactivated?

• jit_admin

Other accounts (specific to Broadcom SaaS environments):

• [email protected]
• [email protected]
• [email protected]

Environment

Any Supported Clarity Release

Resolution

• The jit_admin account is required for Just-In-Time user creation feature.
• The Clarity Admin SaaS accounts are required accounts and are needed to administer the Clarity SaaS application.
• They are created by either the Clarity installation or the Clarity SaaS Team for properly administering the application and should remain active.
• We do not recommend changing or updating those users in any way.
• The seeded admin users are not counted as Full license in our license counts.
• For additional licensing questions, please talk to your sales representative.