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JSON post from APM Infrastructure Agent rejected by Enterprise Manager


Article ID: 188432


Updated On:


CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management


We are getting errors reported in APM Infrastructure Agent - Logfile when using the HostMonitor extension
The Json code format is correct.

In use: CA Wily Introscope(R) Version 10.7.0 Release

4/09/20 05:47:46 AM EDT [INFO] [IntroscopeAgent.SnmpCollector] Updating ATC graph vertex for localhost
4/09/20 05:47:46 AM EDT [ERROR] [IntroscopeAgent.SnmpCollector] Failed to POST {"graph":{"vertices":[{"id":"HOST:myhost","layer":"INFRASTRUCTURE","attributes":{"agent":"myhost|Infrastructure|Agent","hostname":"myhost","networkInterfaces":[{"name":"eth0","inet":{"addr":"","host":"myhost"},"mac":"fa:16:3e:9e:62:49"},{"name":"lo","inet":{"addr":"","host":"localhost"},"mac":"00:00:00:00:00:00"},{"name":"virbr0","inet":{"addr":"","host":""},"mac":"52:54:00:2c:af:16"}],"os":"3.10.0-957.12.2.el7.x86_64, Red Hat Enterprise Linux Server release 7.6 (Maipo)","systemCPU":"x86_64","TTPlugin.sourceID":"sysedge","name":"myhost","ipAddress":["","",""],"numberOfCPU":4,"storage":["Physical RAM","Virtual Memory","Disk partition /dev/sda1-/","Disk partition devtmpfs-/dev","Disk partition tmpfs-/dev/shm","Disk partition tmpfs-/run","Disk partition tmpfs-/sys/fs/cgroup","Disk partition tmpfs-/run/user/1002","Disk partition tmpfs-/run/user/0","Swap"],"systemMemory":7972968,"type":"HOST"}}],"edges":[]}} to /apm/appmap/ats/graph/store. Return code 400
4/09/20 05:47:46 AM EDT [ERROR] [IntroscopeAgent.SnmpCollector] {"title":"There is a syntax error in the request.","localizedTitle":"There is a syntax error in the request.","additionalInfo":"Exception thrown when processing json.","errorCode":3100}


The Agent was connected to an Enterprise Manager still running APM - running an agent against an older release of Enterprise Manager is not supported and in this case the REST interface did not support the call being made to it.


Release : 10.7

Component : APM Agents


Upgrade Enterprise Manager to 10.7