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JSON post from APM Infrastructure Agent rejected by Enterprise Manager


Article ID: 188432


Updated On:


CA Application Performance Management Agent (APM / Wily / Introscope) CA Application Performance Management (APM / Wily / Introscope) INTROSCOPE DX Application Performance Management


We are getting errors reported in APM Infrastructure Agent - Logfile when using the HostMonitor extension
The Json code format is correct.

In use: CA Wily Introscope(R) Version 10.7.0 Release

4/09/20 05:47:46 AM EDT [INFO] [IntroscopeAgent.SnmpCollector] Updating ATC graph vertex for localhost
4/09/20 05:47:46 AM EDT [ERROR] [IntroscopeAgent.SnmpCollector] Failed to POST {"graph":{"vertices":[{"id":"HOST:myhost","layer":"INFRASTRUCTURE","attributes":{"agent":"myhost|Infrastructure|Agent","hostname":"myhost","networkInterfaces":[{"name":"eth0","inet":{"addr":"","host":"myhost"},"mac":"fa:16:3e:9e:62:49"},{"name":"lo","inet":{"addr":"","host":"localhost"},"mac":"00:00:00:00:00:00"},{"name":"virbr0","inet":{"addr":"","host":""},"mac":"52:54:00:2c:af:16"}],"os":"3.10.0-957.12.2.el7.x86_64, Red Hat Enterprise Linux Server release 7.6 (Maipo)","systemCPU":"x86_64","TTPlugin.sourceID":"sysedge","name":"myhost","ipAddress":["","",""],"numberOfCPU":4,"storage":["Physical RAM","Virtual Memory","Disk partition /dev/sda1-/","Disk partition devtmpfs-/dev","Disk partition tmpfs-/dev/shm","Disk partition tmpfs-/run","Disk partition tmpfs-/sys/fs/cgroup","Disk partition tmpfs-/run/user/1002","Disk partition tmpfs-/run/user/0","Swap"],"systemMemory":7972968,"type":"HOST"}}],"edges":[]}} to /apm/appmap/ats/graph/store. Return code 400
4/09/20 05:47:46 AM EDT [ERROR] [IntroscopeAgent.SnmpCollector] {"title":"There is a syntax error in the request.","localizedTitle":"There is a syntax error in the request.","additionalInfo":"Exception thrown when processing json.","errorCode":3100}


Release : 10.7

Component : APM Agents


The Agent was connected to an Enterprise Manager still running APM - running an agent against an older release of Enterprise Manager is not supported and in this case the REST interface did not support the call being made to it.


Upgrade Enterprise Manager to 10.7