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Move/Delete Exchange Mailbox failed on AD Account which has mailbox using Provisioning Manager

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Article ID: 188411

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Updated On:

Products

CA Identity Manager CA Identity Suite

Issue/Introduction

Move/Delete Exchange Mailbox failed on AD Account which has mailbox using Provisioning Manager. A dialog appears with the following message.
     This Account does not have a Mailbox




1. Use Provisioning Manager and search the AD/Exchange Endpoint, right-click the AD Endpoint item and select Content..., then in the dialog that appears, search for existing ADSAccount.
2. Right-click the displayed ADSAccount item then select Custom...> Delete Mailbox. The dialog with the following message appears and mailbox of the ADSAccount is not deleted.
            "This Account does not have a Mailbox."
3. Right-click the ADSAccount item then select Custom...> Move Mailbox. The dialog with the following message appears and mailbox of the ADSAccount is not moved.
            "This Account does not have a Mailbox."

Environment

Release : 14.3, 14.3 CP1

Component : Identity Manager, Provisioning Manager

Resolution

This is s known issue recorded as bug DE451076.
At the time this article is written, hot-fix is available on top of Identity Manager 14.3 CP1.
Please raise a Technical Support call ticket and request hot-fix of DE451076.

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