AWA: Analytic Dashboard Errors 'Error while generating chart.: Unexpected character'
Article ID: 188407
Updated On:
Products
CA Automic Workload Automation - Automation Engine
Issue/Introduction
After installing Analytics, there are the following errors present in AWI in Analytics Dashboard:
'InternationalizedServiceException{mlsMessage='Error while generating chart.: Unexpected character ('<' (code 60)): expected a valid value (number, String, array, object, 'true', 'false' or 'null')InternationalizedServiceException{mlsMessage='Error while generating chart.: Unexpected character ('<' (code 60)): expected a valid value (number, String, array, object, 'true', 'false' or 'null') at [Source: (String)"<!doctype html><html lang="en"><head><title>HTTP Status 404 – Not Found..etc.'
'InternationalizedServiceException{mlsMessage='Error while generating chart.: Unexpected character ('<' (code 60)): expected a valid value (number, String, array, object, 'true', 'false' or 'null')InternationalizedServiceException{mlsMessage='Error while generating chart.: Unexpected character ('<' (code 60)): expected a valid value (number, String, array, object, 'true', 'false' or 'null') at [Source: (String)"<!doctype html><html lang="en"><head><title>HTTP Status 404 – Not Found..etc.'
Environment
Release : 12.3
Component : AUTOMATION ENGINE, Analytics
Cause
Misconfiguration:
Most likely, backend.endpoint has the incorrect port in the plugin.properties.
Most likely, backend.endpoint has the incorrect port in the plugin.properties.
Resolution
Verify the configuration of the analytics.
Here is what to check for:
1. Check the following values application.properties:
server.port
datasource.analytics.url
collectors.enabled=true
2. In Automic Web Interface, go to the Administration perspective, and click on Agents&Groups, check if AI agent is running
3. Check webui properties for Analytics:
In <Automic>/External.Resources/apache-tomcat/webapp/awi/config/webui-plugin-analytics/plugin.properties
In plugin.properties, check if the backend.endpoint has the correct URL and port.
If all the configuration is correct, and the issue is still present, open a ticket with Broadcom Support.
Here is what to check for:
1. Check the following values application.properties:
server.port
datasource.analytics.url
collectors.enabled=true
2. In Automic Web Interface, go to the Administration perspective, and click on Agents&Groups, check if AI agent is running
3. Check webui properties for Analytics:
In <Automic>/External.Resources/apache-tomcat/webapp/awi/config/webui-plugin-analytics/plugin.properties
In plugin.properties, check if the backend.endpoint has the correct URL and port.
If all the configuration is correct, and the issue is still present, open a ticket with Broadcom Support.
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