Error connecting to an agent "Unable to authenticate user for Agent"

Products

• CA Harvest Software Change Manager
• CA Harvest Software Change Manager - OpenMake Meister

Issue/Introduction

Harvest SCM Agent on Linux is configured to use LDAP for authentication.  When connecting to this multi-user agent via workbench, "Unable to authenticate user for Agent" error is seen

Environment

Release : 12.6

Component : CA Harvest Software Change Manager

Cause

The Linux user credentials being used to connect to the agent, that user did not exist on the Linux server.

Resolution

The Linux user credentials being used to connect to the agent, that user should exist on the Linux server.  The authentication (credentials) can be validated against LDAP server, but the user itself should exist on the server.