Error connecting to an agent "Unable to authenticate user for Agent"
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Article ID: 188398
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Updated On:
Products
CA Harvest Software Change ManagerCA Harvest Software Change Manager - OpenMake Meister
Issue/Introduction
Harvest SCM Agent on Linux is configured to use LDAP for authentication. When connecting to this multi-user agent via workbench, "Unable to authenticate user for Agent" error is seen
Environment
Release : 12.6
Component : CA Harvest Software Change Manager
Cause
The Linux user credentials being used to connect to the agent, that user did not exist on the Linux server.
Resolution
The Linux user credentials being used to connect to the agent, that user should exist on the Linux server. The authentication (credentials) can be validated against LDAP server, but the user itself should exist on the server.