Checkout issue from VDI's

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Article ID: 188382

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Updated On:

Products

CA Harvest Software Change Manager CA Harvest Software Change Manager - OpenMake Meister

Issue/Introduction

We have started to experience user issues with checkout (browse or update) now that offshore users started using VDI’s to access Harvest.  This is due to them now having to work from home

They can open Harvest and navigate around but the client timeout during checkout

 

Can you help troubleshoot anything or is it a network only issue?

Environment

Release : 13.0

Component : CA Harvest Software Change Manager

Resolution

Added hclient.arg file to the folder where SCM was installed and included the "-cm=a" option.

Additional Information

In another very similar case, the "-cm=i" option resolved the problem.  If one of these options does not work you should try the other.