E190108 Validation timed out after 600 seconds.

Products

• CA Workload Automation AE - Business Agents (AutoSys)
• CA Workload Automation AE - System Agent (AutoSys)
• CA Workload Automation AE - Scheduler (AutoSys)
• Workload Automation Agent
• CA Workload Automation AE

Issue/Introduction

After a  server outage we failed to validate autosys server for WCC console and getting below error:

"E190108 Validation timed out after 600 seconds. Please try again"

Cause

Csam which connects to application server could be down which leads to validation failure in WCC

Environment

Release : 11.3.6

Component : CA Workload Automation AE (AutoSys)

O.S : Linux

Resolution

1. Source profile.CA in WCC server so it recognizes all AE variables.

2. Notice if csam process If its running.
   In Detail Csam usually needed for port multiplexing. WCC communicated to Application Server using Csam. 
   "ps -ef| grep csam" proved no process existing!

3. If Csam is not running  in wcc server in path "/opt/CA/SharedComponents/Csam/SockAdapter/bin/"csampmux"  
   Start Csam "./ csampmux start"

4. Verify csam process if running

5. Validate WCC with autosys server