Missing usernames in the agent overview page.

Products

• Data Loss Prevention Enforce

Issue/Introduction

In agent overview some machines can be missing the logged in user

Environment

Release : 15.x

Component :Detection Server

Cause

there is a null value in the agent attributes 

Resolution

1. stop the DLP services on the endpoint server.
2. go to /var/Symantec/DataLossPrevention/DetectionServer/<version>/agentattributes or %PROGRAMDATA%\Symantec\DataLossPrevention\DetectionServer\<version>agentattributes 
3. rename or remove the files to .old extension 
4. Set the aggregatorlogging.properties file to FINEST by following the steps at https://knowledge.broadcom.com/external/article?legacyId=tech249449
5. Start the DLP services on the endpoint server.
6. review the aggregator logs to make sure the agent information is getting uploaded correctly.
7. If the agent username is still blank create a case with support and upload the aggregator logs.