Spectrum 10.3 mysql.cus script fails with the following error: error during mysqladmin --defaults-file=E:/win32app/Spectrum/mysql/my-spectrum.cnf -uroot ping

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Article ID: 188298

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Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

While trying to install 10.3 OneClick on a windows 2016 system, the mysql.cus script was failing with the following errors in the $SPECROOT/Install-Tools/LOGS/10.3.0.381/mysql.log file:

Waiting for mysql to start up...
Waiting for mysql to start up...
Waiting for mysql to start up...
Waiting for mysql to start up...
Final attempt to reach mysql...
**^G Error during mysqladmin --defaults-file=E:/win32app/Spectrum/mysql/my-spectrum.cnf -uroot ping

Cause

The customer had Symantec anti-virus software and carbon black security software running on the system. 

Environment

Release : 10.3

Component : Spectrum Core / SpectroSERVER
Windows 2016

Resolution

Disable the Carbon Black security software processes and the Symantec anti-virus software processes on the Windows 2016 Server and reinstall OneClick.