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Spectrum OneClick WebApp page shows a blank screen

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Article ID: 188281

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Updated On:

Products

CA Spectrum DX NetOps

Issue/Introduction

Spectrum OneClick WebApp page shows a blank screen

Environment

Release : 21.2.x

Component : DX NetOps Spectrum WebApp

Cause

1.  OneClick is configured for SSL but not the WebApp.

2.  OneClick is configured for both HTTP and HTTPS and the WebApp is configured for SSL.    Connecting to the HTTP OC Landing Page and launching WebApp will produce a blank screen.

Resolution

Configure WebApp for SSL.

Additional Information

Please reference the next section on product documentation for more information.

SSL Support for OneClick WebApp
https://techdocs.broadcom.com/us/en/ca-enterprise-software/it-operations-management/spectrum/21-2/managing-client-applications/oneclick-webapp.html#concept.dita_cb52f04ad97c49b52eeb67a36a82d29869d3a316_SSLSupportfortheOneClickWebApp