Different behavior when downloading attachment from Knowledge articles in Service Desk Manager(SDM) 17.x
Article ID: 188263
CA Service Management - Service Desk ManagerServiceDeskCA Service Desk Manager
When downloading attachments from KB articles in SDM 14.1 using user view, files are opened and displayed in a new window. However, in 17.2 (and 17.1) the files are automatically downloaded or a prompt window is displayed to Save as (based on browser configuration) but the files (ex: txt or pdf) are not opened in a new window like in 14.1. Is this expected behavior?
Change in the design
Release : 17.2
Component : SERVICE DESK MANAGER
The design has changed when downloading attachments in SDM 17.x. Now is at the discretion of the browser to decide how and where to open the file using the same window behavior.