Rally - Jira Connector: Basic auth error in logs
Article ID: 188259
Updated On:
Products
Rally On-Premise
Issue/Introduction
When executing the connector while using Jira Cloud, the following error is seen in the logs and the connector fails to synchronize data
[2020-04-03 17:49:27 Z] DEBUG : RallyJest::JiraComm.execute_request - Basic auth with password is not allowed on this instance
Environment
Release : SAAS
Component : Agile Central WIC for Atlassian JIRA 6
Cause
There are two causes for this
Out of date version
Atlassian recently updated their cloud platform so that basic authentication is no longer allowed while accessing the API. Rally has updated the connector to support this new method of authentication.
Incorrect authentication parameters
In some circumstances, having incorrect values specified for the authentication section can cause this.
Out of date version
Atlassian recently updated their cloud platform so that basic authentication is no longer allowed while accessing the API. Rally has updated the connector to support this new method of authentication.
Incorrect authentication parameters
In some circumstances, having incorrect values specified for the authentication section can cause this.
Resolution
Ensure you are running the latest version of the connector. You will need version 4.8.2 master 12. This can be identified in the logs with the following line:
ca_agile_central2_jira_connector version: 4.8.2-53
If you are running this version or later, then the issue likely to do with the authentication directives specified.
If this is the case, ensure that your <JiraConnection> section is
ca_agile_central2_jira_connector version: 4.8.2-53
If you are running this version or later, then the issue likely to do with the authentication directives specified.
If this is the case, ensure that your <JiraConnection> section is
- Using email address as the login
- Using a token as the password
- Including the <AccountID> directive
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