How to work with CA Support on Service Desk process crashes and hangs.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• KNOWLEDGE TOOLS
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This is a guide on working with CA Support on an issue where a service desk process crashes or hangs.

Solution:

Download and review the attached PDF document. This is a guide on how to work with CA Support on issues where a Service Desk Manager process is crashing orhanging.

NOTE: All documents in PDF format require Adobe Acrobat Reader to be viewed.

Environment

Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component: