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How to work with CA Support on Service Desk process crashes and hangs.
Article ID: 18821
Updated On:
Products
CA IT Asset Manager
CA Software Asset Manager (CA SAM)
ASSET PORTFOLIO MGMT- SERVER
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Description:
This is a guide on working with CA Support on an issue where a service desk process crashes or hangs.
Solution:
Download and review the attached PDF document. This is a guide on how to work with CA Support on issues where a Service Desk Manager process is crashing orhanging.
NOTE: All documents in PDF format require Adobe Acrobat Reader to be viewed.
Environment
Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component:
Component:
Attachments
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