How to work with CA Support on Service Desk process crashes and hangs.

Article Id: 18821
Status: Published
Updated On: 14-02-2018 07:18
Legacy Id: TEC608335
Products:
CA IT Asset Manager , CA Software Asset Manager (CA SAM) , ASSET PORTFOLIO MGMT- SERVER , SUPPORT AUTOMATION- SERVER , CA Service Desk Manager - Unified Self Service , KNOWLEDGE TOOLS , CA Service Management - Asset Portfolio Management , CA Service Management - Service Desk Manager
Issue/Introduction:

Description:

This is a guide on working with CA Support on an issue where a service desk process crashes or hangs.

Solution:

Download and review the attached PDF document. This is a guide on how to work with CA Support on issues where a Service Desk Manager process is crashing orhanging.

NOTE: All documents in PDF format require Adobe Acrobat Reader to be viewed.

Environment:

Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component:

insert_drive_file 1558534804301TEC608335.zip
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