How to work with CA Support on Service Desk process crashes and hangs.

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Article ID: 18821

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Updated On:

Products

CA IT Asset Manager CA Software Asset Manager (CA SAM) ASSET PORTFOLIO MGMT- SERVER SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Description:

This is a guide on working with CA Support on an issue where a service desk process crashes or hangs.

Solution:

Download and review the attached PDF document. This is a guide on how to work with CA Support on issues where a Service Desk Manager process is crashing orhanging.

NOTE: All documents in PDF format require Adobe Acrobat Reader to be viewed.

Environment

Release: UAPMAC990JPP-12.9-Asset Portfolio Management-Asset Configuration
Component:

Attachments

1558534804301TEC608335.zip get_app