LDAP users are unable to login to OneClck

book

Article ID: 188183

calendar_today

Updated On:

Products

CA Spectrum CA eHealth

Issue/Introduction

LDAP users are unable to authenticate with Spectrum and the following connection timeout exceptions can be seen in the stdout.log file:

Problem verifying user :javax.naming.NamingException: LDAP response read timed out, timeout used:5000ms.; remaining name 'OU=XXX,DC=XXX,DC=XXX,DC=XXX'


 

Cause

The connection to the LDAP server is timing out after 5000ms. The connection timeout needs to be increased. 

Environment

Release : 10.4.x

Component : Spectrum Core / SpectroSERVER

Resolution

In the OneClick LDAP Configuration page, increase the LDAP connection timeout and restart tomcat. This will resolve the connection issues with the LDAP server.