Dashboards not being sent via email

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Article ID: 188181

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Updated On:

Products

CA Infrastructure Management CA Performance Management - Usage and Administration DX NetOps

Issue/Introduction

We cannot send dashboard via email.  It worked previously.  No upgrades have been done to the environment

Cause

We were using the wrong CAPC host.  After turning on email debug using: https://knowledge.broadcom.com/external/article/138794/How-to-debug-Performance-Management-report-email-failures.html

The following error is seen in the DMService.log when sending a dashboard via email

Client.checkURLSpoofing(HttpsClient.java:649)
        at sun.net.www.protocol.https.HttpsClient.afterConnect(HttpsClient.java:573)
        at sun.net.www.protocol.https.AbstractDelegateHttpsURLConnection.connect(AbstractDelegateHttpsURLConnection.java:185)
        at sun.net.www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1570)
        at sun.net.www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1498)
        at sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:268)
        at com.ca.im.portal.dm.scheduling.email.EmailJobTask.getReportStreamFromUrl(EmailJobTask.java:361)
        at com.ca.im.portal.dm.scheduling.email.EmailJobTask.run(EmailJobTask.java:168)
        at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
        at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
        at java.lang.Thread.run(Thread.java:748)

The long name needed to be used as opposed to the short name

Environment

CAPM 3.x

Resolution

To resolve do the following:

  1. Launch SsoConfig: /opt/CA/PerformanceCenter/SsoConfig
  2. #1 for CA Performance Center
  3. #3 Performance Center
  4. #1 Remote Value
  5. Update Web Service Host as well as Web Site Host to use the CAPC long name as opposed to the shortname
After testing you should now receive the emailed dashboard successfully