I've created an "Activity Notification" with an Event that should trigger an ITPAM workflow, however it does not trigger. When I look at the Event History, it shows as pending. I was able to find this message, "Error creating ITPAM workflow", in the stdlog file (which I've attached a snippet).
I failed over to the standby as background and was able to get the ITPAM workflow to work and attempted to reboot the original background, but the issue persists. I've also confirmed that conditions and macros are working as well.
Release : 17.1
Component : SERVICE DESK MANAGER