Business Objects - Unable to Start Crystal Report Services on Solaris

Article Id: 18817
Status: Published
Updated On: 14-02-2018 07:50
Legacy Id: TEC608938
Products:
CLARITY PPM FOR ITG , CA Project & Portfolio Management , CLARITY PPM FEDERAL , CA Project & Portfolio Management SAAS , CA Identity Manager , CA Identity Governance , CA Identity Portal , STARTER PACK-CLARITY PPM
Issue/Introduction:

Description:

Unable to start the Crystal Report Services.

  • The services status displays failed from CMC (Central Management Console) Servers list.

  • If you try to restart again the service, the same message appears.

Solution:

  1. Check the current permissions by issuing the following command from the /bin directory:

    ls -lart nohup

    The command results will show a sticky bit (sr) in the permissions, which causes the Crystal Report Services to fail. For example:

    -r-sr-xr-x 66 root sys 10052 Jul 6 2011 nohup

  2. To correct this, remove the sticky bit from the permissions. The result should appear as the example below:

    -r-xr-xr-x 66 root sys 10052 Jul 6 2011 nohup

Environment:

Release: ESPCLA99000-13.2-Clarity-Extended Support Plus
Component: