Business Objects - Unable to Start Crystal Report Services on Solaris
Article ID: 18817
CA Identity Manager
CA Identity Governance
CA Identity Portal
Clarity PPM SaaS
Clarity PPM On Premise
Unable to start the Crystal Report Services.
- The services status displays failed from CMC (Central Management Console) Servers list.
- If you try to restart again the service, the same message appears.
- Check the current permissions by issuing the following command from the /bin directory:
ls -lart nohup
The command results will show a sticky bit (sr) in the permissions, which causes the Crystal Report Services to fail. For example:
-r-sr-xr-x 66 root sys 10052 Jul 6 2011 nohup
- To correct this, remove the sticky bit from the permissions. The result should appear as the example below:
-r-xr-xr-x 66 root sys 10052 Jul 6 2011 nohup
Release: ESPCLA99000-13.2-Clarity-Extended Support Plus