Business Objects - Unable to Start Crystal Report Services on Solaris

Products

• CA Identity Manager
• CA Identity Governance
• CA Identity Portal
• Clarity PPM SaaS
• Clarity PPM On Premise

Issue/Introduction

Description:

Unable to start the Crystal Report Services.

• The services status displays failed from CMC (Central Management Console) Servers list.
  
  
• If you try to restart again the service, the same message appears.

Solution:

1. Check the current permissions by issuing the following command from the /bin directory:
   
   ls -lart nohup
   
   The command results will show a sticky bit (sr) in the permissions, which causes the Crystal Report Services to fail. For example:
   
   -r-sr-xr-x 66 root sys 10052 Jul 6 2011 nohup
   
   
2. To correct this, remove the sticky bit from the permissions. The result should appear as the example below:
   
   -r-xr-xr-x 66 root sys 10052 Jul 6 2011 nohup

Environment

Release: ESPCLA99000-13.2-Clarity-Extended Support Plus
Component: