Resource group and timesheet entry issues

Products

• Clarity PPM SaaS

Issue/Introduction

We have a resource, who is unable to see their timesheets. They are part of the necessary group on our end, All Clarity Users, in the UI. We have only identified this one user with the issue, but it is blocking them from a high priority function.

 

Environment

Release : 15.4

Component : CA PPM SAAS TIME MANAGEMENT

Resolution

The "Track Mode" setting on resource's page was set to "None", but it needed to be set to PPM, after that user is able see her timesheets now.