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CA SymDump PROTDMP file issue during CICS shutdown - DFHFC0973 message

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Article ID: 188011

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Updated On:

Products

InterTest - CICS InterTest - Batch

Issue/Introduction

If the following message occurs during CICS shutdown:
+DFHFC0973 CICSREG1 579

DYNAMIC DEALLOCATION OF NON-RLS FILE PROTDMP FAILED. RETURN CODE -
X'0004',X'0420' IN MODULE DFHFCFS.

Environment

Release : 10.0

Component : CA InterTest for CICS

Resolution

The +DFHFC0973 error may occur due to a security violation.
For example, when using CA ACF2 - start an ACF2 trace and check the trace for an ACFAE913 ACF2 security violation message.
Then add the CICS resource, shown in the ACFAE913 message, to the ACF2 SAFELIST.