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Web Agent for SharePoint 12.52

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Article ID: 188005

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Updated On:

Products

CA Single Sign On Secure Proxy Server (SiteMinder) CA Single Sign On Agents (SiteMinder) CA Single Sign On Federation (SiteMinder) CA Single Sign On SOA Security Manager (SiteMinder) SITEMINDER

Issue/Introduction

We're installing an Agent for SharePoint, the service starts "correctly" but the following errors are seen in the log :

 at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.UnsatisfiedLinkError: C:\CA\Agent-for-SharePoint\agentframework\bin\smerrlog.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform


The software package we used is "ca-spagent-12.52-win32"

Exception history:
 java.lang.UnsatisfiedLinkError: C:\CA\Agent-for-SharePoint\agentframework\bin\smerrlog.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform
 com.netegrity.smerrlog.SmLogException: Failed to load smerrlog


FATAL ERROR: Exception from System.loadLibrary java.lang.UnsatisfiedLinkError: C:\CA\Agent-for-SharePoint\agentframework\bin\smcommonutil.dll: Can't load IA 32-bit .dll on a AMD 64-bit platform
FATAL ERROR: Exception from AgentAPI.initialize() java.lang.UnsatisfiedLinkError: netegrity.siteminder.javaagent.AgentAPI.initialize()V
mar 26, 2020 10:16:39 AM org.apache.catalina.core.ApplicationContext log
SEVERE: StandardWrapper.Throwable


How can we fix this ?

Environment

Release : 12.52

Component : SITEMINDER -WEB AGENT FOR SharePoint

Resolution

There is no  64bit SharePoint Agent.
   
When running  JVM 64bit,  install a 32 bit agent and configure agent for SharePoint with 32bit JVM.

ca-spagent-12.52-win32, is a standalone application and it should not run on the SharePoint Server.  Also SharePoint server needs IIS.
And SharePoint agent cannot be installed on a machine where SharePoint server is running.