Enhancement Requests for Clarity

book

Article ID: 18799

calendar_today

Updated On:

Products

Clarity PPM On Premise

Issue/Introduction

This KB Article will walk you through the steps on how to submit suggestions to improve / ERQ. If the product is working as designed, but there are reasons to suggest otherwise, customers are encouraged to post ideas / enhancements regarding the Clarity application.

  • OLD/Archived Process: 
    • All Clarity community users were previously able to log ideas at Clarity User Community
    • Once an idea was created, any community user would be able to vote and comment on the idea.
    • Old ideas previously in CA Communities are no longer available.  

Environment

Release: All Supported Releases
Component: All

Resolution

  1. The new procedure is to have one voting representative from the company be nominated.
  2. Once nominated, the nominee's name and email address will need to be provided and sent to [email protected]
  3. From there, they will be provided access to the site https://clarity.brightidea.com, where they can create and view submitted ideas and check up on the status.

See the below referenced at: Clarity Support and Services

Do You Have New Product Ideas?
Use the CA ideation process to submit an idea or an enhancement request. The ideation panel discusses all the ideas or enhancement requests on a monthly cadence.
The Clarity Idea Site is available only to the organization's voting representative. Submit the Clarity Customer Innovation Panel form to nominate your voting representative.

Additional Information

For more information, please review the New Customer Innovation Process for Clarity PPM community post that streamlines the process.