Steps on how to submit suggestions to improve / ERQ. If Clarity is working as designed, but you would like to change to the behavior, you are encouraged to post ideas/enhancements regarding the Clarity application.
See the below referenced at Clarity Support and Services
Use the CA ideation process to submit an idea or an enhancement request. The ideation panel discusses all the ideas or enhancement requests on a monthly cadence.
For more information, please review the New Customer Innovation Process for Clarity community post that streamlines the process.