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Java Runtime Error during a new install of UIM 20.1 on Windows 2019

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Article ID: 187965

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

New UIM 20.1 install fails with the following error on Windows 2019.

DEBUG probe.DistsrvController:distributePackageSynchronous:563 [Thread-43]  - preparing job_add request for job_id: java_jre-1585839238291, job_description: NMS installation, pkg: java_jre, version: null
DEBUG pds.PDSController:sendPDSWithAddr:133 [Thread-43]  - Sending 'job_add' with sid: Wu..., timeout: 120000
ERROR impl.UIMServerConfigureController:run:477 [Thread-43]  - NimException caught
(4) not found, Received status (4) on response (for sendRcv) for cmd = 'job_add' name = 'null'

Cause

Installer encountered a problems setting up the Java Run Time Environment, 

Environment

Release : 20.1

Component : UIM - INSTALL

Resolution

Execute the installer with the following command

setupCAUIMServer.exe LAX_VM " C:\Program Files\Java\jre1.8.0_241\bin\java.exe"