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Spectrum/UIM 9.20 Integration stopped working after Spectrum upgrade from 10.2.3 to 10.4.1

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Article ID: 187960

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Updated On:

Products

DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

When we upgraded Spectrum from 10.2.3 to 10.4.1, the alerts from UIM 9.20 stopped flowing into Spectrum.
We noticed the after the Spectrum upgrade; all of the UIM alerts previously visible in Spectrum disappeared
We were able to open the config for the Spectrumgtw v8.67 from Admin Console and Test connection to the OneClick server was successful,  This returned an OK.
 
Errors captured in the spectrumgtw.log
[twScheduler_Worker-9] TRACE    HeartBeatRestImpl - Start execute heartbeat job
[twScheduler_Worker-9] TRACE    HeartBeatRestImpl -  Before requesting the heartbeat
[twScheduler_Worker-9] TRACE    HeartBeatRestImpl - getHeartBeatRequestPayload START
[twScheduler_Worker-9] TRACE    HeartBeatRestImpl - getHeartBeatRequestPayload END
[twScheduler_Worker-9] DEBUG           Connection - POST(ing): https://%onecliskservername%:8443/spectrum/restful/heartbeat with payload object: 
 <?xml version="1.0" encoding="UTF-8"?><heartbeat-request xmlns="http://www.ca.com/spectrum/restful/schema/request">
<poll-interval interval="30000"/>
<heartbeat-uim-status status="1"/>
</heartbeat-request>
[twScheduler_Worker-8] DEBUG    HeartBeatRestImpl - Received HeartBeat response from Spectrum
[twScheduler_Worker-8] TRACE    HeartBeatRestImpl - Heartbeat Response {"heartbeat-response":{"@total-landscapes":1,"heartbeat":"Success","integration-status":true,"landscape":{"id":1048576,"name":"onecliskservername","isPrimary":true,"mls":true,"dedicatedSS":true,"spectroserver":"Success","archmgr":"Success"}}}
[twScheduler_Worker-8] ERROR    HeartBeatRestImpl -  Exception in performing heartbeat sync job null
[twScheduler_Worker-8] ERROR w.common.SpectrumGtwRestRespHandler - java.lang.NullPointerException

Cause

This issue is seen with spectrumgtw 8.65 and Spectrum UIM Services 8.65 which are not compatible with Spectrum 10.4.1

Environment

Release : 9.2.0

Component :  UIM - SPECTRUMGTW

Resolution

Deploy Spectrum UIM Services 8.67 package and the latest spectrumgtw 8.67 Hotfix available in "CA Unified Infrastructure Management Hotfix Index" page
https://support.broadcom.com/external/content/release-announcements/CA-Unified-Infrastructure-Management-Hotfix-Index/7233