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Permissions on a DLP Detection servers change after reboots

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Article ID: 187959

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Updated On:

Products

Data Loss Prevention Network Protect

Issue/Introduction

Symantec Data Loss Prevention (DLP)

After a reboot, the user on var/run/symantec change from symantecdlp/symantecdlp 770 to root/root 770.
This causes the services on the Detection Server to not start.

Cause

The Detection Server is installed on a Logical Volume (LV) using the Logical Volume Manager (LVM).
The services are attempting to start before the LV is mounted.

Environment

15.5 MP1
RHEL 7.6

Resolution

Create either an OVO or a cron job to delay the start of the services until after the LV is mounted.