MSP % Complete changes with tasks with no assignments if % Complete >0 and <100 in MSP MSI

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

If a task is updated in Clarity and does not have assignments (fixed duration and fixed units), if you update the task’s % Complete to something greater than 0 and less than 100%, it changes back to 0% in Microsoft Project (MSP) on MSP MSI. It does not happen in MSP Click to Run MSP versions.

STEPS TO REPRODUCE: 

1. Create a new project in Clarity
2. Add a new task to the project
3. Make sure the duration is > 0 on the task (Finish date is > Start Date)
4. Change the task status to 'Started' and % Complete to '10' 
5. Export the project from Clarity to MSP 

Expected Results: Task % Complete is 10% in MSP

Actual Results: Task % Complete is 0% in MSP

Environment

• Release : 15.7, 15.7.1, 15.8, 15.8.1
• Component : CA PPM MICROSOFT PROJECT (MSP)
• Microsoft Project MSI (Microsoft Updates prior to October 2020)
• MSP lightweight and MSP Bi-Directional Scheduler Format options

Cause

This was reviewed as DE54236 and determined to be a Microsoft issue. 

Resolution

This issue is now fixed in the October 2020 Microsoft Update and higher. For more info see: October 6, 2020, update for Project 2016 (KB4484502)

Workaround:

• The one option would be to add an assignment to the task

Note: Ensure that Update Task Status Updates Resource Status field in the Tools>Options>Calculate tab is also Unchecked

Additional Information

• See also % Complete changes for tasks without assignments if % is > 0 when exported to MSP - Clarity defect fixed in 15.8 
• See MSP Integration - Master KB of Known Issues
• See MSP Integration Known Defects - Master KB
• Searching for known Clarity Issues using Self Service