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Win10 LTSC Client OS showing Unclassified

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Article ID: 187912

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Updated On:

Products

CA Client Automation - Asset Management CA Client Automation - IT Client Manager CA Client Automation CA Client Automation - Software Delivery CA Client Automation - Remote Control CA Client Automation - Asset Intelligence CA Client Automation - Desktop Migration Manager CA Client Automation - Patch Manager

Issue/Introduction

Win10 LTSC Client OS showing Unclassified 






Inventory shows the Operating System Details correctly . 



IG40 Shows the information correct. 

003801[$40GeneralInventory$|$Operating System$]
00010500Version|10.0
00020500Operating System|Windows 10 Enterprise LTSC x64
00030500ReleaseId|1809


Environment

Release : 14.0 

Component : CLARITY CLIENT AUTOMATION

Resolution

Please perform below steps on Domain Manager.

1. Caf Kill all
2. CamClose , Cam stop
3. Take a backup of OSconfig.xml from ca\dsm\agent folder( On domain manager). 
4. Delete the file. 
5. I have attached OSConfig.xml file to this issue ftp. ( Copy this file from other domain manager Agent Directory or open a case and request from Support. ).
6. Paste the file in same location on Domain manager. 
7. Caf Start

Now the machines with unclassified will be removed. 

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