Tomcat unresponsive and web services operations fail

Products

• CA Service Management - Service Desk Manager

Issue/Introduction

Restarting the Secondary server services may make the secondary Tomcat unresponsive and web services operations may fail with invalid SID

Environment

Release : 17.1

Component : SERVICE DESK MANAGER

Cause

The following error may be seen in the secondary servers jsrvr.log file.

                 08/08 10:49:04.186[TCP_port-Write:Slump_nxd]
                 ERROR TCP_port 1390 cannot write to
                 XXXXXXjava.net.SocketException: Socket closed at
                 java.net.SocketOutputStream.socketWrite(Unknown
                 Source)
                 at java.net.SocketOutputStream.write(Unknown
                 Source)
                 at java.io.DataOutputStream.writeInt(Unknown
                 Source)
                 at
                 com.ca.ServicePlus.slump.TCP_port.send(TCP_port.ja
                 va:1380)
                 at
                 com.ca.ServicePlus.slump.TCP_port.send(TCP_port.ja
                 va:1324)
                 at
                 com.ca.ServicePlus.slump.TCP_port$write_Thread.run
                 (TCP_port.java:1832)
                 
                 The following error may be seen in the secondary
                 servers pdm_tomcat.log file.
                 java.io.IOException: Slump logon failed for
                 process pdmweb:XXXXXX#6f181a8f:16c706ad0aa:-7fff
                 at
                 com.ca.ServicePlus.slump.SLUMP.doSlumpLogon(SLUMP.
                 java:556)
                 at
                 com.ca.ServicePlus.slump.SLUMP.logon(SLUMP.java:47
                 5)
                 at
                 com.ca.ServicePlus.pdmweb.SLUMPTC.initSlump(SLUMPT
                 C.java:382)
                 at
                 com.ca.ServicePlus.pdmweb.SLUMPTC.run(SLUMPTC.java
                 :944)

Resolution

Please contact support for an available fix.

 

Once you have encountered the issue the current resolution is to install:

 

1. T56H119.CAZ on top of 17.1 + RU08

 

This fix will be included in future roll-ups.