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IXP server shutdown due to java error

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Article ID: 187874

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Updated On:

Products

CA Workload Automation iXP

Issue/Introduction

We had a shutdown of our IXP server due to java errors. Following error message is find back in hs_err¨_pid log.

BufferBlob (0x00007f52bd051b50) used for StubRoutines (2)
#
# A fatal error has been detected by the Java Runtime Environment:
#
#  Internal Error (sharedRuntime.cpp:833), pid=9254, tid=139993143625472
#  fatal error: exception happened outside interpreter, nmethods and vtable stubs at pc 0x00007f52bd0540af
#
# JRE version: Java(TM) SE Runtime Environment (8.0_25-b17) (build 1.8.0_25-b17)
# Java VM: Java HotSpot(TM) 64-Bit Server VM (25.25-b02 mixed mode linux-amd64 compressed oops)
# Failed to write core dump. Core dumps have been disabled. To enable core dumping, try "ulimit -c unlimited" before starting Java again
#
# An error report file with more information is saved as:
# /ATSDEVWEB003/home/webdev01/hs_err_pid9254.log

 



Environment

Release : 11.3

Component : CA WORKLOAD AUTOMATION AE IXP

Resolution

This is a known problem and has been addressed in Java 8u60.
Solution is to upgrade to Java 8u60 or higher.

However if upgrade is not possible, you can use following workaround:

Add "-XX:-UseAESIntrinsics" flag in JAVA_OPTS statement

Example:

JAVA_OPTS="-Dixp.home=$IXP_HOME –Xms1500m –Xmx1500m -XX:-UseAESIntrinsics" ; export JAVA_OPTS

Additional Information

You may want to check also following url

https://confluence.atlassian.com/kb/application-crashes-due-to-internal-error-sharedruntime-cpp-833-caused-by-java-8-bug-740098867.html