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Unable to login tenant users from Spectrum in JasperServer 6.4.x console


Article ID: 187871


Updated On:


CA Spectrum


We are unable to see couple of tenants in Jasper console(Manage> Organization)  after adding it in Report Manager >SRM Multitenant Configuration.

Users are unable to login and fetch reports for respective tenants.


The issue is with the group names. There is a space in the group name.
For example:

My Name
My Group


Spectrum 10.4.x

CABI JasperServer 6.4.x



Update all those groups/user names that have space, replace them with '_'. So:


Then restart Spectrum Tomcat.

Additional Information

When multitenancy is enabled then you have to login with the Tenant group and user since SSO will not work.
SSO internally uses "spectrum" as an organization, so when you login to OneClick with spectrum user there is no option to consider which tenant the user belongs to.
By default, SSO will log in to Jasper with the spectrum as an organization.  In a multitenancy environment, you need to provide the Tenant group as an organization.