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NFA Harvester service Stops

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Article ID: 187864

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Updated On:

Products

CA Network Flow Analysis (NetQos / NFA)

Issue/Introduction

CA NFA Harvester Service is stopping within Few seconds

Cause

Harvester-wrapper log Show below errors
 

INFO   | jvm 3    | 2020/03/31 01:06:42 | WrapperSimpleApp Error: java.lang.OutOfMemoryError: heap allocation failed
STATUS | wrapper  | 2020/03/31 01:06:42 | The JVM has run out of memory.  Restarting JVM.

Environment

CA NFA 9.3.3 on Windows 

Resolution

Some of the devices will have Bogus interfaces, 
HVST_interfaces.txt file will shows bogus interfaces and look somewhat like below
 
172.17.106.6      |  2147127035 | 20469 | N       |
| 172.17.106.6      |  2147127836 | 50752 | N       |
| 172.17.106.6      |  2147134481 | 50753 | N       |
| 172.17.106.6      |  2147140614 | 72301 | N       |
| 172.17.106.6      |  2147200017 | 57598 | N       |
| 172.17.106.6      |  2147257679 |  1390 | N       |
| 172.17.106.6      |  2147258479 | 36196 | N       |
| 172.17.106.6      |  2147265553 | 65419 | N       |
| 172.17.106.6      |  2147324043 | 37167 | N       |
| 172.17.106.6      |  2147324530 | 53549 | N       |
| 172.17.106.6      |  2147331089 | 35978 | N       |
| 172.17.106.6      |  2147396625 | 13260 | N       |
| 172.17.106.6      |  2147407441 | 13259 | N       |
 
Clean the bogus interfaces by following below Technical document
 
 
 
Note: Patch is available to download for NFA 9.3.8 release and issue has been addressed in 9.5 release